Privacy Policy

We collect information about you when you register or correspond with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. The information you give us may include your name, address, e-mail address and telephone number and financial and credit card information. Website usage information is collected using cookies.

We will use the information you provide to us for the following purposes:

• To provide timely, reliable and value-added services to customers, including international express transportation, shipment tracking, customs brokerage, account management and billing, supply chain management, information management and technical support, e-commerce, and related services;
• To establish a customer relationship and to communicate with you;
• To process any transactions that you enter into with CTS and respond to any enquiries you may have;
• To provide, develop, implement and manage services for you, including customer marketing materials and questionnaires that help us enhance our services;
• To assist in law enforcement efforts, collect unpaid debts, perform credit reporting and rating functions, and protect the business interests of CTS and its business partners and customers;
• To manage and promote CTS business activities; To meet requirements imposed by law; and
• Other purposes directly relating to any of the above.

We use your information collected from the website to personalise your repeat visits to the website, and to administer and improve our website.

For our policy on using your personal data for marketing and promotional purposes, please see the section on Promotional & Direct Marketing below.

Personal data will be kept confidential but, subject to the provisions of any applicable law, we may share your personal data with:

• Appropriate persons in our parent and affiliated companies;
• Credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors, and they may keep a record of any search that they do;
• Any person, including agents, contractors or third-party service providers (within or outside CTS) who provides administrative, marketing, telecommunications, computer, payment or data processing or other services in connection with the operation of our business and provision of our products and services to you;
• Any government departments or other appropriate governmental or regulatory authorities, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use, Standard Conditions of Carriage, Service Guide and other agreements, or to protect our rights, property, or safety and those of our customers or others; and
• Any actual or proposed purchaser of all or part of the business or assets of CTS, or in the case of any merger, acquisition or other public offering, the purchaser or subscriber for shares in CTS or any company within the CTS Group.

We will make all reasonable arrangements to ensure that personal data in our possession or under our control are protected against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

From time to time, you may provide us with personal information for the purposes of helping us to improve your overall experience with us or helping us to provide relevant information about our products, services, and promotions. By providing us with this personal information you consent to CTS’ use of your personal information for promotional or direct marketing activities by way of email, SMS and post.

If you do not want your personal information to be utilised by us for promotional or direct marketing activities, please click the unsubscribe link at the bottom of any of our email notifications. If at any time you are unsure of how to access or correct your information, please contact us.

You may ask us to stop collecting, using and disclosing your personal data at any time by contacting our Data Protection Officer (for contact details, see below). However, if you do not provide this personal data or ask us to stop collecting, using or disclosing it, we may not be able to maintain your registration with the website, fulfil your orders, process your payments, provide products and services to you, respond to your correspondence, or comply with applicable laws.

You have a right to request a copy of the information that we hold about you and information about the ways in which we have used and disclosed that information. If you would like this information, please contact our Data Protection Officer (for contact details, see below). We may ask you to pay a minimal charge for this.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information enables us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse the website. This information is also used to track visitor use of the website and to compile statistical reports on website activity, allowing us to improve the website.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser not to accept cookies, and remove cookies from your browser, or inform you when they are set. However, in a few cases some of our website features may not function as a result.

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

We reserve the right to amend this privacy policy at any time with or without notice and will place any updates on this webpage.

Please contact our Data Protection Officer if you have any questions about our personal data protection policies and practices or the information we hold about you by email: [email protected].

Please also see our Service Guide and Standard Conditions of Carriage for our terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with CTS services.